Sunway Pyramid Hotel

We stayed in the Family Room with bunk bed, and it looked exactly like the picture! It was spacious, quiet, clean. The kids loved it! The staff are very friendly. When I called Reception or Housekeeping, they remember your name and room number. Location-wise, you have everything you need nearby. The Sunway Lagoon Theme Park is just a stone's throw away. The hotel is located right next to the Sunway Pyramid mall (interconnected) with tons of shops, facilities, kids playground and an ice-skating rink. There is also a self-service laundromat nearby in the shoplots opposite the hotel. This was a real lifesaver!

I don’t often leave reviews, but the service I received from the team at Sunway Hotel Pyramid—particularly Timothy and Qistina—was truly exceptional and deserves to be recognised. I checked in very late after a long and exhausting journey, and Timothy welcomed me with what I can only describe as one of the warmest greetings I’ve ever received at any hotel. He was incredibly professional, genuine, and kind—something I deeply appreciated, especially as a few things on my business trip hadn’t gone to plan. His warm welcome immediately lifted my spirits and made me feel so at ease in Malaysia, even though it was just for a one-night stay. I was also generously offered a late checkout, which allowed me to rest and recharge before my flight the next day. That small gesture made a huge difference and helped me travel on feeling refreshed and well looked after. I originally hadn’t planned to stay at Sunway again instead in KLCC, when I returned to Malaysia later in the trip, but the outstanding service and hospitality made it an easy decision to come back for the final two nights of my month-long journey. This time, I was welcomed by Qistina, who already knew of me and again extended the same level of warmth and care—including another late checkout, which I especially appreciated as I had started to feel unwell towards the end of my trip. It’s these small touches—remembering my name, going the extra mile—that truly stood out and made me feel like more than like family rather than a guest. The room was comfortable, quiet and cozy, with a lovely view and a beautiful ambience created by thoughtful lighting. I genuinely enjoyed my stay and left feeling cared for and incredibly grateful. Thank you again, Timothy and Qistina, for turning what could have been a difficult trip into such a positive experience. I’ll absolutely be back!

Everything is great once you are checked in until the smooth check out they even have an express check out box jut drop the room keys and you are good to go no queue or waiting for someone. The room facilities, AC, view clean and comfortable. About the breakfast it is another story even though it was crowded but you can easily take whatever you want, and they have verity of choices all of them ate delicious and yummy. They make a delicious pancakes by the way. The last thing the location is perfect everything is beneath you. Sunway Lagoon theme park and the mall.

Breakfast was located at the other affiliated hotel beside Sunway Pyramid. Its a short distance away and a little bit unusual but its made up for it by offering wide ranges of foods that my family liked. Sunway is perfect for families because of the close proximity to a kids-friendly mall, food, amenities. They even have a medical centre nearby (even called Sunway Medical) in case of emergencies. If anyone wants to experience more attractions elsewhere, they can do so by booking a cab or going to the Grab App for more private transportation. Its easy, quick and affordable. Distances between attractions and the hotel are not too far.

Excellent service & beautiful room with a park view!