Sunway Pyramid Hotel

I find it very convenient to have all what u need in one place, I can call the place a town rather than just a hotel, plenty of hotels connected to one of the best malls in Kuala Lumpur sunway mall and so many restaurants around Also it has direct access to subway water park and small lake Rooms were spacious and beds were. Comfortable Laundry service free for 3 pieces a day was convenient Check in was smooth and didn't take time though we arrived at 3 am Lifts work with access cards adding security to the rooms

I don’t often leave reviews, but the service I received from the team at Sunway Hotel Pyramid—particularly Timothy and Qistina—was truly exceptional and deserves to be recognised. I checked in very late after a long and exhausting journey, and Timothy welcomed me with what I can only describe as one of the warmest greetings I’ve ever received at any hotel. He was incredibly professional, genuine, and kind—something I deeply appreciated, especially as a few things on my business trip hadn’t gone to plan. His warm welcome immediately lifted my spirits and made me feel so at ease in Malaysia, even though it was just for a one-night stay. I was also generously offered a late checkout, which allowed me to rest and recharge before my flight the next day. That small gesture made a huge difference and helped me travel on feeling refreshed and well looked after. I originally hadn’t planned to stay at Sunway again instead in KLCC, when I returned to Malaysia later in the trip, but the outstanding service and hospitality made it an easy decision to come back for the final two nights of my month-long journey. This time, I was welcomed by Qistina, who already knew of me and again extended the same level of warmth and care—including another late checkout, which I especially appreciated as I had started to feel unwell towards the end of my trip. It’s these small touches—remembering my name, going the extra mile—that truly stood out and made me feel like more than like family rather than a guest. The room was comfortable, quiet and cozy, with a lovely view and a beautiful ambience created by thoughtful lighting. I genuinely enjoyed my stay and left feeling cared for and incredibly grateful. Thank you again, Timothy and Qistina, for turning what could have been a difficult trip into such a positive experience. I’ll absolutely be back!

Everything is great once you are checked in until the smooth check out they even have an express check out box jut drop the room keys and you are good to go no queue or waiting for someone. The room facilities, AC, view clean and comfortable. About the breakfast it is another story even though it was crowded but you can easily take whatever you want, and they have verity of choices all of them ate delicious and yummy. They make a delicious pancakes by the way. The last thing the location is perfect everything is beneath you. Sunway Lagoon theme park and the mall.

Breakfast was located at the other affiliated hotel beside Sunway Pyramid. Its a short distance away and a little bit unusual but its made up for it by offering wide ranges of foods that my family liked. Sunway is perfect for families because of the close proximity to a kids-friendly mall, food, amenities. They even have a medical centre nearby (even called Sunway Medical) in case of emergencies. If anyone wants to experience more attractions elsewhere, they can do so by booking a cab or going to the Grab App for more private transportation. Its easy, quick and affordable. Distances between attractions and the hotel are not too far.

Excellent service & beautiful room with a park view!